Refund & Returns Policy

This policy applies to physical products purchased through the Arty Boat online shop for delivery, including our Paint at Home Kits and other products ordered online.

It does not apply to items chosen, painted or personalised during an Arty Boat studio session, or to bookings, workshops or experiences. These are subject to the relevant booking terms.

We hope you love your Arty Boat order. If there is a problem with an online order, please get in touch and we’ll be happy to help.

Changed your mind?

For eligible items purchased through our online shop, you can let us know within 14 days of receiving your order if you wish to cancel and return it.

Returned items should be unused and in their original condition. Please contact us before returning an item so we can provide the return details.

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning it.

Faulty, damaged or incorrect items

If your online order arrives faulty, damaged or incorrect, please contact us as soon as possible.

Please include your order details and photographs showing the problem so that we can resolve it for you.

Where appropriate, we will arrange a replacement or refund in accordance with your statutory rights.

Refunds

Once a returned item has been received and checked, we will process any refund due back to the original payment method.

This policy does not affect your statutory rights.

Studio sessions

This returns policy does not provide a right to return an item that has been chosen, painted, decorated or personalised as part of an Arty Boat studio session simply because you have changed your mind.

Contact us

Arty Boat
46 Exeter Road
Exmouth
Devon
EX8 1PY

Email: artyboatexmouth@gmail.com